Refund and Exchange Policy
Last updated April 12, 2024
Introduction: At IMAX, we strive to provide our customers with the best possible moviegoing experience. However, we understand that circumstances may arise where you need to refund or exchange your tickets. In this article, we'll outline our refund and exchange policy to ensure clarity and transparency for our valued patrons.
Refund and Exchange Policy:
- Refund Eligibility:
- Tickets purchased through the IMAX website or mobile app are eligible for a refund if requested within a specified timeframe.
- Refunds are typically issued for canceled screenings, technical issues, or other unforeseen circumstances that prevent the movie from being shown.
- Cancellation Policy:
- If you need to cancel your ticket reservation, you can do so online or by contacting our customer support team.
- Refunds for canceled tickets are subject to a cancellation fee, which may vary depending on the timing of the cancellation and other factors.
- Exchange Options:
- In some cases, you may have the option to exchange your tickets for another screening of the same movie or a different movie altogether.
- Exchanges are subject to availability and must be processed within a specified timeframe before the scheduled showtime.
- Refund Process:
- To request a refund, log in to your IMAX account and navigate to the "My Tickets" or "Order History" section.
- Select the ticket(s) you wish to refund and follow the prompts to initiate the refund process.
- Refunds are typically processed within a few business days and credited back to the original payment method used for the transaction.
- Contacting Customer Support:
- If you encounter any issues or have questions about our refund and exchange policy, our customer support team is available to assist you.
- You can reach out to us via email, phone, or live chat for prompt assistance with your refund or exchange request.
- Exceptions and Special Cases:
- Certain circumstances, such as medical emergencies or extenuating circumstances, may warrant exceptions to our standard refund and exchange policy.
- If you believe you qualify for an exception, please reach out to our customer support team for further assistance and consideration.
Conclusion: Our refund and exchange policy is designed to provide flexibility and peace of mind for our customers while ensuring fairness and consistency in ticket transactions. Whether you need to cancel your reservation, exchange your tickets for a different screening, or request a refund for unforeseen circumstances, we're here to help. For more information or assistance with your ticketing needs, please don't hesitate to contact us.