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Requesting a Refund

Last updated October 8, 2024

Requesting a Refund on Snoonu

At Snoonu, we strive to provide the best service and ensure that our customers are satisfied with their purchases. However, we understand that sometimes things don't go as planned, and you may need to request a refund for your order. This article will guide you through the process of requesting a refund, ensuring that you understand your rights and the steps you need to take.

Before you begin the refund process, it's important to keep in mind the following:

  • Refund requests should be made within a specified time frame after receiving your order, typically within 14 days.
  • Items must be unused and in their original packaging to be eligible for a refund.
  • Certain products, such as perishable items, may not be eligible for a refund due to health and safety regulations.

How to Request a Refund

Follow these step-by-step instructions to request a refund for your Snoonu purchase:

  • Log into your Snoonu account.
  • Navigate to the 'Orders' section of your account dashboard.
  • Locate the order for which you wish to request a refund.
  • Click on the 'Request Refund' button next to the relevant order.
  • Fill out the refund request form, providing necessary details such as the reason for the refund and any supporting information.
  • Submit your request and await confirmation from our support team.

    • Once your request is received, Snoonu's customer support team will review the details. If your refund request is approved, the amount will be processed back to your original payment method within a specified time frame.

    What to Expect After Submitting Your Request

    After submitting your refund request, you will receive a confirmation email from Snoonu acknowledging receipt of your request. If additional information is needed, our team will reach out to you directly.

    In case your refund request is declined, you will receive a notification detailing the reasons for rejection and any potential next steps you can take.

    Conclusion

    At Snoonu, we are committed to providing an excellent customer experience. We hope this guide has made the refund process clear and straightforward. If you have any further questions or need assistance, please don't hesitate to contact our customer support team.

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