Troubleshooting Sharing and Collaboration Problems
Last updated August 22, 2024
Collaborating on a Kudoboard can be a wonderful way to create a truly meaningful and collective message of appreciation, but occasionally, sharing and collaboration can present challenges. This guide offers solutions to common problems you might encounter while sharing or collaborating on your Kudoboards.
Troubleshooting Sharing and Collaboration
- Invitations Not Received:
- Check Email Address: Double-check that the email address you used to invite collaborators is correct.
- Resend Invitations: If contributors haven't received invitations, resend them.
- Check Spam Folder: Confirm that the invitation emails haven't landed in spam folders.
- Contact Support: If you're still having trouble, reach out to Kudoboard support for assistance.
- Content Not Appearing:
- Refresh the Page: Try refreshing the page to ensure all content loads properly.
- Check Contributor Permissions: Make sure the contributor has the necessary permissions to add content to the Kudoboard.
- Contact Support: If issues persist, contact Kudoboard support.
- Collaboration Errors:
- Check Internet Connection: Ensure you and all contributors have stable internet connections.
- Try a Different Browser: If one browser is causing problems, try using a different browser.
- Contact Support: If collaboration errors continue, contact Kudoboard support for technical assistance.
- Sharing Issues:
- Check Sharing Settings: Double-check that your Kudoboard is set to the correct visibility level (public, private, or password protected).
- Verify Email Address: Ensure that the email address you entered for sharing is correct.
- Resend the Sharing Link: Resend the share link to the recipient.
- Contact Support: If you continue to experience sharing problems, contact Kudoboard support for help.
Remember, Kudoboard's support team is always available to assist you with any troubleshooting challenges you might face. Reach out for personalized support whenever you need it.
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