Troubleshooting Playback Issues
Last updated May 1, 2024
Encountering playback issues can be frustrating, but don't worry – we're here to help you resolve them quickly so you can get back to enjoying your listening experience with Speechify. Follow these troubleshooting steps to troubleshoot common playback issues:
- Check Internet Connection:
- Ensure you have a stable internet connection. Playback issues can occur due to poor network connectivity.
- Try switching between Wi-Fi and mobile data to see if the issue persists.
- Restart the App or Device:
- Close the Speechify app and reopen it to see if the problem resolves.
- If you're experiencing playback issues on a mobile device, try restarting the device to refresh the system.
- Update Speechify:
- Make sure you're using the latest version of the Speechify app. Visit the App Store or Google Play Store to check for updates and install any available updates.
- Clear Cache and Data:
- If playback issues persist, clear the cache and data of the Speechify app.
- Go to the settings of your device, find the Speechify app, and select "Clear Cache" and "Clear Data."
- Check Storage Space:
- Insufficient storage space on your device can cause playback issues. Delete unnecessary files or apps to free up space.
- Ensure there's enough space for Speechify to store temporary files and cache data.
- Reset Settings:
- If none of the above steps resolve the issue, reset the settings of the Speechify app.
- Go to the app settings, find the option to reset settings, and confirm the action. Note that this will reset all customizations and preferences.
- Contact Support:
- If you've tried all the troubleshooting steps and are still experiencing playback issues, reach out to Speechify support for further assistance.
- Provide details about the issue you're facing, including any error messages or specific circumstances surrounding the problem.
By following these troubleshooting steps, you can effectively diagnose and resolve playback issues with Speechify, ensuring a seamless listening experience. If you need further assistance or have any questions, don't hesitate to contact our support team for help.
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