Warranty Information
Last updated October 3, 2024
Warranty Information for SOUNDBOKS
At SOUNDBOKS, we believe in the quality and durability of our products. That's why we offer a warranty that reflects our confidence in the craftsmanship of our speakers. This article will outline the warranty policy for your SOUNDBOKS and provide information on how to utilize it effectively.
Our warranty covers manufacturing defects and component failures for a specified duration, depending on the product category. Here’s everything you need to know about the warranty coverage, duration, and how to claim it.
Warranty Coverage
The warranty covers the following aspects:
- Manufacturing defects: Any defects in materials or workmanship are covered under the warranty.
- Component failures: If any internal components fail due to manufacturing issues, we will repair or replace them.
- Normal use: The warranty applies as long as the product is used in accordance with the provided guidelines.
Warranty Duration
The duration of the warranty varies based on the product category. Typically, SOUNDBOKS products come with a warranty period of 2 years, which can be extended to 3 years by registering your product within thirty days of purchase. Please refer to your product manual or our website for detailed durations applicable to your specific model.
How to Claim Your Warranty
If you believe your SOUNDBOKS product has a defect covered under warranty, follow these steps to claim your warranty:
- Locate your proof of purchase. This can be your receipt or confirmation email.
- Visit the SOUNDBOKS support page and find the warranty claim form.
- Fill in the required information, including your product details and description of the issue.
- Submit the form and await a confirmation email from our support team.
- Follow the instructions provided to send your product to our service center, if applicable.
Important Notes
Please keep in mind the following points when considering a warranty claim:
- The warranty does not cover damage caused by misuse, accidents, or unauthorized repairs.
- Extended warranty benefits must be activated within thirty days of product purchase.
- Keep your warranty documentation safe, as you will need it to process any claims.
We hope this warranty information helps you understand your rights and responsibilities when it comes to your SOUNDBOKS products. If you have any additional questions, don't hesitate to reach out to our customer support team.