Using the Chat Widget
Last updated October 24, 2024
Using the Chat Widget
The Chat Widget is one of the most powerful tools offered by Wati, designed to enhance communication between businesses and their customers. It provides a seamless way for users to reach out for assistance, ask questions, and engage with your brand directly from your website. In this article, we will guide you through the process of setting up and customizing the Chat Widget to suit your business needs.
Step 1: Accessing Your Wati Dashboard
To begin using the Chat Widget, log in to your Wati account and navigate to the dashboard. This is your central hub for managing all your chat functionalities.
Step 2: Locating the Chat Widget Settings
Once you are on the dashboard, look for the section titled 'Widget Settings' or 'Chat Widget' in the sidebar. This section contains all the necessary options to customize how the Chat Widget will appear and function on your site.
Step 3: Customizing Your Chat Widget
Customization options allow you to align the widget's appearance with your brand identity. Here are the elements you can usually customize:
- Color: Choose colors that match your brand's color scheme.
- Text: You can change the welcome message and the chatbot's name to make it more engaging.
- Position: Decide where the widget will appear on your site, such as the bottom right corner.
Step 4: Integrating the Chat Widget into Your Website
After customizing your widget, it's time to implement it into your website. Wati provides a unique code snippet that you need to add to your site's HTML. Follow these steps:
- Copy the generated code snippet from the Wati dashboard.
- Open your website's HTML file or content management system (CMS).
- Paste the code snippet before the closing </body> tag.
- Save the changes to your website.
Step 5: Testing Your Chat Widget
Once integrated, visit your website to see the Chat Widget in action. Test the widget by sending a message and checking that you receive notifications in your Wati dashboard.
Step 6: Analyze Performance and Feedback
Use Wati's analytics tools to monitor the performance of your Chat Widget. Gather feedback from users to understand how well it meets their needs and make any necessary adjustments.
In conclusion, using the Chat Widget from Wati can significantly improve customer experience and engagement on your website. By following these steps, you can set up an effective communication channel that enhances customer support and interaction. Start using it today and see the difference!