Common Issues and Fixes
Last updated October 10, 2024
Common Issues and Fixes for Adaptive Shield
In the world of SaaS security, utilizing Adaptive Shield can bring numerous benefits to your organization. However, like any software platform, users may occasionally encounter issues. This article aims to address some of the common problems faced by users of Adaptive Shield and provide step-by-step solutions to help you get back on track quickly.
Issue 1: Difficulty Logging In
Many users report difficulties when trying to log in to their Adaptive Shield accounts. This can be due to various reasons such as incorrect credentials or account lockouts.
- Step 1: Ensure that you are entering the correct email address and password.
- Step 2: If you have forgotten your password, click on 'Forgot Password?' to reset it.
- Step 3: Check your email for a password reset link, and follow the instructions provided.
- Step 4: If you are still unable to log in, consider reaching out to Adaptive Shield support for assistance.
Issue 2: Integration Problems
Integrating Adaptive Shield with third-party applications is essential for maximizing its utility. However, some users may face issues during integration.
- Step 1: Verify that you are following the integration instructions provided in the documentation carefully.
- Step 2: Ensure that the third-party application supports the version of Adaptive Shield you are using.
- Step 3: Check for any required permissions in the third-party application and grant them accordingly.
- Step 4: If issues persist, consult the integration support section of the help center or contact support.
Issue 3: Missing or Incomplete Reports
Users might sometimes find that the audit or compliance reports generated by Adaptive Shield are missing or incomplete.
- Step 1: Ensure that the reporting filters you applied are set correctly.
- Step 2: Check your account settings to confirm you're associated with the correct data sources.
- Step 3: Review the time range selected for the report to ensure it covers the desired period.
- Step 4: If reports are still not appearing, file a support ticket to investigate potential system issues.
Issue 4: Notifications Not Received
Some users may notice that they are not receiving important notifications from Adaptive Shield regarding security alerts or compliance updates.
- Step 1: Check your notification settings in your account to ensure that notifications are enabled.
- Step 2: Verify that the email address associated with your account is correct and active.
- Step 3: Review your spam or junk email folder to check if notifications are being filtered.
- Step 4: If necessary, contact support for further investigation into potential issues.
By addressing these common issues and following the provided steps, you can enhance your experience with Adaptive Shield and ensure your SaaS applications remain secure. For further assistance, do not hesitate to contact our support team or consult the resource section of our help center.