Troubleshooting Payment Issues
Last updated September 24, 2024
Experiencing problems with your EzFill payment? This guide provides troubleshooting steps for common payment issues. If problems persist, contact EzFill customer support for assistance.
Troubleshooting Payment Problems:
- Step 1: Verify Payment Information: Double-check that the payment information saved in your EzFill account is accurate and up-to-date. Ensure the card number, expiration date, and CVV code (if applicable) are correct. Incorrect information can lead to payment failures.
- Step 2: Sufficient Funds: Make sure that your chosen payment method (credit card, debit card, etc.) has sufficient funds to cover the total amount of your fuel order. Insufficient funds are the most common reason for failed transactions. Ensure the card isn't declined due to insufficient funds.
- Step 3: Check for Expired Cards: Confirm that your credit or debit card hasn't expired. An expired card will result in a declined transaction. Review the expiration date on the card itself and update it within your EzFill account if necessary.
- Step 4: Card Network Issues: Temporary network issues with your card's network (Visa, Mastercard, etc.) can sometimes cause payment failures. Try again later or use a different payment method if possible. Network issues are usually temporary, but can disrupt transactions.
- Step 5: Browser/App Issues: If using the EzFill website, try a different web browser or clear your browser's cache and cookies. If using the app, ensure the app is updated to the latest version. Outdated applications can lead to payment failures.
- Step 6: Try a Different Payment Method: If possible, try using a different payment method (e.g., a different credit card or a digital wallet) to see if the problem is specific to one payment method. This isolates the potential issue to a specific payment method.
- Step 7: Contact Your Bank or Card Issuer: If you suspect a problem with your bank or credit/debit card, contact them directly to rule out any account-related issues. Contact customer support to address any potential card issues that impact the ability to complete a purchase.
- Step 8: Contact EzFill Support: If you've attempted these troubleshooting steps and are still experiencing payment problems, contact EzFill customer support for assistance. Provide them with details of the error message (if any), the payment method used, and the date/time of the transaction. This information is valuable in order to diagnose the issue and assist you with your purchase.
Remember to always keep your payment information updated to prevent payment processing issues.
Was this article helpful?