Reporting Bugs and Glitches
Last updated August 5, 2024
VICI Sports is constantly working to improve the platform and ensure a smooth gaming experience for all players. Your feedback is essential to identify and address any bugs or glitches. Here's how to report these issues:
Reporting a Bug or Glitch
- Identify the Issue: Clearly describe the bug or glitch you're encountering. Provide details about what happened, what actions you took, and what you expected to happen.
- Gather Relevant Information: Include the following information to help VICI Sports diagnose the problem:
- Game: The name of the game where the bug occurred.
- Game Mode: The game mode you were playing in.
- Platform: The platform you're using (e.g., web browser, mobile app).
- Steps to Reproduce: If possible, describe the steps required to reproduce the bug or glitch consistently.
- Screenshots or Videos: Capture screenshots or videos of the bug or glitch to help illustrate the issue.
- Error Messages: Include any error messages you've received.
- Contact VICI Sports Support: Use the following methods to contact VICI Sports support and report the bug or glitch:
- Help Center: Navigate to the VICI Sports help center and look for a "Report a Bug" or "Contact Us" section.
- Email: Use the email address provided on the VICI Sports website or help center.
- Live Chat: If available, use the live chat feature on the website to connect with a support representative.
- Provide Feedback: Be as detailed and specific as possible in your report to help VICI Sports understand the issue and resolve it promptly.
Helpful Tips
- Check for Updates: Make sure your browser or app is up-to-date, as updates often include bug fixes.
- Restart Your Device: Try restarting your computer or mobile device to see if that resolves the issue.
- Clear Cache and Cookies: Clear your browser cache and cookies to rule out any potential conflicts.
By taking the time to report bugs and glitches, you contribute to a better and more enjoyable gaming experience for everyone on VICI Sports.
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