Handling Customer Preferences and Special Requests
Last updated May 9, 2024
*Introduction:*Providing personalized travel experiences is crucial for customer satisfaction. By leveraging Gordian Software’s platform, partners can easily handle special requests and tailor their services according to customer preferences. This article will guide you through setting up these features, ensuring a seamless experience for both customers and travel partners.
*Step-by-Step Guide:*
1. Gathering Preferences and Requests - During Booking: Incorporate fields in the booking flow to capture dietary requirements, seating preferences, and other special needs. - Post-Booking: Allow customers to update their preferences via a dedicated profile page or by contacting support.
2. Configuring Ancillary Services - Seating Assignments: Offer premium seats or specific rows based on the customer’s selections. - Meal Options: Provide meal options tailored to dietary restrictions, ensuring passengers receive suitable in-flight food. - Assistance Requests: Support requests like wheelchair assistance or priority boarding through coordination with airline partners.
3. Integrating Data into the Booking System - Automated Workflows: Use API endpoints or Gordian’s integrations to update customer preferences automatically in their booking data. - Custom Alerts: Set up alerts to inform relevant departments or partners about special needs that require attention.
4. Review and Confirmation - Pre-Flight Checks: Send confirmation emails or app notifications, allowing customers to review and modify their preferences if needed. - Staff Coordination: Ensure that ground and in-flight staff are aware of passengers with specific requests.
5. Continuous Feedback and Improvement - Surveys and Analytics: Post-flight surveys can provide valuable insights into customer satisfaction with their special requests. - Refining the Process: Analyze feedback and continually refine the process to handle special requests more efficiently.
By following these steps, you can ensure that customer preferences and special requests are accurately managed, leading to a superior travel experience and increased customer loyalty.