Common Recording Issues and How to Fix Them
Last updated July 2, 2024
Encountering issues while recording with Loom can be frustrating. This guide will help you troubleshoot and fix common recording problems to ensure smooth and high-quality videos.
Steps:
- Audio Issues:
- Problem: No sound or poor audio quality.
- Fix:
- Ensure your microphone is properly connected and selected in Loom’s settings.
- Check the volume levels and make sure the microphone is not muted.
- Try using an external microphone for better quality.
- Video Lag or Stuttering:
- Problem: Video appears choppy or out of sync.
- Fix:
- Close unnecessary applications to free up system resources.
- Lower the recording quality in Loom’s settings.
- Ensure a stable internet connection if recording online.
- Webcam Not Detected:
- Problem: Loom doesn’t recognize the webcam.
- Fix:
- Make sure your webcam is properly connected and not being used by another application.
- Restart Loom and your computer.
- Check Loom’s settings to ensure the correct webcam is selected.
- Recording Not Saving:
- Problem: The recording does not appear in your library.
- Fix:
- Ensure you have enough storage space available.
- Check your internet connection for any disruptions.
- Restart Loom and try recording again.
- Screen Recording Issues:
- Problem: Black screen or incorrect screen recorded.
- Fix:
- Select the correct screen or application window before starting the recording.
- Update your browser or Loom extension to the latest version.
- Ensure Loom has the necessary permissions to record your screen.
- General Troubleshooting:
- Problem: Miscellaneous issues not covered above.
- Fix:
- Clear your browser cache if using the Chrome extension.
- Update Loom to the latest version.
- Contact Loom support for further assistance if the problem persists.
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