Getatlas O5r72exmmf
Help Center›Customer Support›Reporting Issues with Your Order
Related articles

Reporting Issues with Your Order

Last updated October 8, 2024

Reporting Issues with Your Order

At SimplyCook, we strive to deliver the best culinary experience directly to your doorstep. However, in the rare event that something goes wrong with your order, we want to ensure that the process for reporting issues is straightforward and efficient. This article will guide you through the steps to report any problems you may have encountered, whether it involves missing items, damaged goods, or issues with your delivery. Your satisfaction is our priority, and we are here to help!

Common Issues You Might Encounter

Before diving into the reporting process, let's identify some common issues that customers may experience with their SimplyCook orders:

  • Missing ingredients from your meal kit
  • Damaged or spoiled items upon arrival
  • Delivery issues, such as late or missed deliveries

Steps to Report Your Issue

If you encounter any of the above issues or any other problems with your order, you can follow these simple steps to report it:

  • Gather Details: Make sure to have the following information ready before you contact us:
  • Order number (you can find this in your confirmation email)
  • Description of the issue (e.g., missing items, damaged goods)
  • Photos of the items, if applicable (this can help speed up the process)
  • Visit Our Help Center: Go to the SimplyCook Help Center section of our website to find the option for reporting issues.
  • Contact Customer Support: You can reach our customer support team via:
  • Email: Send an email with your details to support@simplycook.com
  • Live Chat: Use the live chat feature on our website for immediate assistance
  • Phone: Call us at [insert phone number] during business hours for direct support.
  • Follow Up: If you do not receive a response within a timely manner, feel free to follow up using the same channel you reported your issue with.

    • What to Expect After Reporting

    Once you have submitted your report, our customer support team will review the details and get back to you as soon as possible. In most cases, we aim to respond within 24 hours. Depending on the nature of the issue, we may offer a refund, a replacement for missing or damaged items, or provide troubleshooting tips.

    We appreciate your understanding and patience as we work to resolve any issues. At SimplyCook, we are committed to ensuring you have the best cooking experience possible!

    Final Thoughts

    Reporting issues with your order should never be a hassle. We at SimplyCook value your experience and are here to support you throughout your culinary journey. Should you have any further questions, do not hesitate to reach out!

    Was this article helpful?