Troubleshooting Common Issues
Last updated October 1, 2024
Troubleshooting Common Issues with Lolli
At Lolli, we strive to provide a seamless experience for our users as they earn Bitcoin rewards while shopping. However, sometimes issues may arise. This guide is designed to help you troubleshoot the most common issues that users may face while using the Lolli platform. Whether you have problems with your account, rewards, or transactions, the following steps can assist you in resolving these concerns quickly.
1. Unable to Log In
If you can't access your account, follow these steps:
- Check that you are using the correct email and password. Ensure that Caps Lock is off.
- If you've forgotten your password, click on 'Forgot Password?' to initiate a password reset.
- Try clearing your browser cache and cookies, or attempt to log in from a different web browser.
- If you continue to experience login issues, contact Lolli support for further assistance.
2. Missing Rewards
If you've made a purchase and your rewards haven't appeared in your account, here are steps to resolve this:
- Ensure that you checked the eligible retailers list before making your purchase.
- Allow up to 24 hours for transaction processing before rewards appear.
- Check if your purchase qualifies for rewards. Some purchases may not be eligible.
- If your rewards are still missing, please contact customer support with your order details.
3. Issues with Redeeming Rewards
If you face problems while trying to redeem your Bitcoin rewards, follow these troubleshooting steps:
- Check that you meet the minimum threshold for redeeming your rewards.
- Ensure your Bitcoin wallet address is correct and properly linked to your Lolli account.
- If you attempt to redeem rewards and receive an error message, take note of the message and contact support for clarification.
4. General App or Website Issues
If you encounter glitches or errors while using the Lolli website or app, consider the following:
- Refresh the page or restart the app to see if the issue persists.
- Ensure that your web browser or app is up to date with the latest version.
- Try using a different device to check if the issue is device-specific.
- If problems continue, reach out to Lolli support with a detailed description of the issue.
By following these steps for troubleshooting, most issues can be resolved quickly. If you still need assistance, please do not hesitate to reach out to our dedicated support team for help.