Submit a Support Ticket
Last updated September 21, 2024
Submitting a Support Ticket to Frndly TV
Need help with a specific issue or question that isn't addressed in our Help Center? You can submit a support ticket to our customer support team for personalized assistance. Here's how:
Submitting a Support Ticket
- Visit the Help Center: Head over to the Frndly TV Help Center: [https://support.frndlytv.com/hc/en-us](https://support.frndlytv.com/hc/en-us).
- Find the "Submit a Request" Button: Look for the "Submit a Request" or "Contact Us" button, often located in the upper right corner or footer of the Help Center page.
- Provide Your Information: Enter your email address, name, and any other relevant details that might help us identify your account.
- Describe Your Issue: Clearly explain the problem you're experiencing, including specific details like:
- What device you're using
- The specific error message or issue you're encountering
- Any steps you've already taken to troubleshoot the problem
- Attach Files: If necessary, you can attach files such as screenshots, error logs, or other relevant documentation.
- Submit Your Ticket: Once you've filled out the details, click "Submit" to send your request to our support team.
Tips for Submitting Effective Tickets:
- Be as detailed as possible: The more information you provide, the better we can understand your issue and assist you effectively.
- Check for Similar Tickets: Before submitting a ticket, search the Help Center for existing articles or FAQs that might address your question or issue.
- Be Patient: We're working to respond to tickets as quickly as possible.
Was this article helpful?