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Requesting a Refund

Last updated October 1, 2024

Requesting a Refund on EazyDiner

At EazyDiner, we strive to provide our customers with exceptional dining experiences, but we understand that sometimes plans change. If you need to request a refund due to a canceled reservation or an unexpected billing issue, this guide will walk you through the process. It's our goal to make this experience as smooth as possible, allowing you to focus on what really matters: enjoying your dining experience.

Eligibility for a Refund

Before you initiate a refund request, please ensure that your situation meets the eligibility criteria:

  • You canceled your reservation at least 24 hours in advance.
  • You were charged incorrectly or experienced a billing discrepancy.
  • You did not receive the service as promised.

Steps to Request a Refund

Follow these steps to successfully request a refund on EazyDiner:

  • Log in to your EazyDiner account using your registered email and password.
  • Navigate to the 'My Reservations' section, which can typically be found in your account dashboard.
  • Locate the reservation for which you wish to request a refund and click on it for more details.
  • Click on the 'Request Refund' button. This option may be available if your reservation is eligible for a refund.
  • Fill out the refund request form, providing necessary details such as your reason for the request and any relevant documentation.
  • Submit your request, and you will receive a confirmation email acknowledging your request.
  • Our customer support team will review your request and contact you, typically within 3-5 business days.

    • What to Expect After Your Request

    Once you submit your refund request, you can expect the following:

    • A confirmation email outlining the details of your request.
    • Communication from our customer support team regarding the status of your request.
    • If approved, the refund will be processed, and it may take 5-7 business days to reflect in your account.

    Need Further Assistance?

    If you encounter any issues during the refund process or have any questions, please reach out to our customer support team for immediate assistance.

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