Frequently Asked Questions (FAQs)
Last updated September 26, 2024
This section addresses common questions about Grubby. If you can't find the answer to your question here, please use one of the other support channels outlined in the help center.
Ordering and Delivery
- What areas do you deliver to? Use the Grubby app and enter your address to see if we deliver to your location. Our delivery area is constantly expanding.
- How long does delivery take? Delivery times vary depending on your location and the restaurant. Estimated delivery times are provided during the ordering process.
- What payment methods do you accept? Grubby typically accepts major credit and debit cards. Check the app for the most up-to-date information.
- What happens if my order is late? If your order is significantly delayed, contact Grubby customer support via one of the methods outlined in the help center.
- Can I track my order? Yes, you can track your order's progress through the Grubby app. The app will show you the real-time status of your delivery.
- Can I modify or cancel my order? Order modification and cancellation options may vary depending on the order stage. Try to contact support promptly if you need to make a change.
Account and Profile
- How do I create an account? Download the Grubby app, and tap on "Sign Up". Follow the on-screen instructions to provide your details.
- How do I reset my password? Use the "Forgot Password" link on the login screen to receive a password reset email.
- How do I update my address or payment information? Access your account settings within the Grubby app. There you will be able to manage your payment options and addresses.
- What is Grubby's privacy policy? Review Grubby's Privacy Policy on their website.
Other Questions
- How can I contact customer support? You can contact customer support via in-app support, email, or phone; however, check the app for the most up-to-date contact details.
- Do you offer any promotions or discounts? Check the Grubby app regularly for their current promotions, discounts, and special offers.
- What if I have a problem with my food? Contact customer support or the restaurant directly through the Grubby app (if available) to report the issue.
- Do you have a subscription service? Details of any subscription services can be found in the help center under "Understanding Grubby's Subscription Service".
This FAQ section is regularly updated; however, for the most up-to-date information, refer to the app and website.
Was this article helpful?