API Error Handling and Troubleshooting
Last updated September 16, 2024
While using the Iverify API, you may encounter errors due to various factors, such as invalid requests, network issues, or server-side problems. Effectively handling these errors and troubleshooting issues is essential for a smooth integration process. This guide will provide you with strategies for handling API errors and troubleshooting common issues.
Error Handling Best Practices
- Check the Response Status: Every API response includes an HTTP status code. Analyze the code carefully. Common error codes include:
- 400 Bad Request: Indicates that the request was malformed or contained invalid parameters.
- 401 Unauthorized: Your application is not authenticated or lacks the necessary permissions.
- 403 Forbidden: You are authorized but lack the necessary permissions for the specific action.
- 404 Not Found: The requested resource (endpoint) does not exist.
- 500 Internal Server Error: The Iverify server encountered an error while processing your request.
- Examine the Response Body: The API response body often includes additional details about the error, such as error codes, error messages, and potential solutions. Parse this information to get a clearer understanding of the problem.
- Implement Error Handling: Include error handling within your application logic. Capture exceptions, gracefully handle HTTP error codes, and provide informative error messages to users.
- Log Errors: Log errors and critical information to help with debugging and troubleshooting. Include timestamps, relevant request parameters, response details, and any related context.
Common Troubleshooting Steps
- Verify API Credentials: Ensure that you are using the correct API key and secret. Double-check for any typos or inconsistencies during authentication.
- Check Request Parameters: Review the request parameters you are sending to the API. Ensure they match the expected format and data types.
- Validate Authorization: Ensure that your application has the necessary permissions for the requested action. Verify that the access token is valid and includes the required scopes.
- Inspect Network Connection: Test your network connection to ensure stability and availability. Check for any firewall or proxy issues that might be blocking API requests.
- Review API Documentation: Re-examine the Iverify API documentation thoroughly to confirm that you are using the correct endpoint, parameters, and request methods.
- Consult Support: If you are unable to resolve the issue, contact Iverify support for assistance. Provide them with detailed error messages, logs, and a description of the problem for faster resolution.
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