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Help Center›Customer Support›Contacting Foodee Support

Contacting Foodee Support

Last updated October 1, 2024

Contacting Foodee Support

At Foodee, we strive to provide the best possible service to our customers. However, we understand that sometimes things may not go as planned. Whether you have a question about your order, need assistance with your account, or want to provide feedback, our support team is here to help. This article will guide you through the various ways you can reach out to Foodee Support and ensure that your inquiries are addressed promptly.

Why Contact Foodee Support?

Contacting Foodee Support is essential whenever you experience issues such as:

  • Problems placing an order or issues with payment.
  • Inquiries about delivery times and tracking.
  • Questions regarding menu items, dietary options, or allergens.
  • Feedback about our service or app experience.

How to Contact Foodee Support

We provide multiple channels for you to reach Foodee Support. Here’s how you can get in touch:

  • Email Support
  • Send us an email detailing your issue at support@food.ee. Be sure to include your order number and any relevant details to help us assist you better.
  • In-App Support
  • If you are using the Foodee app, you can easily access support by navigating to the 'Help' section found in the app menu. You can submit your queries directly through the app for a quicker response.
  • Phone Support
  • For immediate assistance, you can call our customer support helpline at +1-800-FOODEE. Our dedicated support team is available from 9 AM to 9 PM on weekdays.
  • Social Media
  • You can also reach us through our social media channels, including Twitter and Facebook. Send us a direct message, and we’ll respond as quickly as we can.

    • What to Include in Your Inquiry

    To ensure a swift resolution to your inquiry, please include the following information:

    • Your name and contact details.
    • Order number (if applicable).
    • Details of the issue or question.
    • Screenshots or images (if relevant) to illustrate your concern.

    Conclusion

    At Foodee, we are committed to ensuring that our customers have the best experience possible. If you encounter any issues or have questions, please do not hesitate to reach out. Our support team is ready to assist you and help resolve your concerns promptly. Thank you for choosing Foodee, and we look forward to serving you!

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