Resolving Syncing Issues
Last updated June 21, 2024
Having trouble syncing your devices with Athlytic? Don't worry, follow these steps to resolve common syncing problems:
Step-by-Step Guide
- Check Your Bluetooth Connection
- Ensure that Bluetooth is enabled on your smartphone.
- Make sure your fitness device is within range and has enough battery.
- Refresh the App
- Open the Athlytic app and swipe down to refresh the screen.
- Check if the sync starts automatically after refreshing.
- Reconnect Your Device
- In the Athlytic app, go to the 'Devices' section.
- Select your device and choose the option to 'Disconnect'.
- Wait a few moments and then reconnect your device.
- Restart Your Phone and Device
- Power off your smartphone and your fitness device.
- Turn them back on and attempt to sync again.
- Update the App and Device Firmware
- Ensure you have the latest version of the Athlytic app installed.
- Check for firmware updates for your fitness device and install any available updates.
- Clear the App Cache
- Go to your phone’s settings and find the Athlytic app.
- Clear the app cache and data, then reopen the app and try syncing again.
If these steps do not resolve the issue, please contact Athlytic support for further assistance.
Was this article helpful?