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Help CenterUploading & DownloadingTroubleshooting Upload Issues

Troubleshooting Upload Issues

Last updated September 4, 2024

While uploading photos to Unsplash is generally straightforward, sometimes you might encounter issues. This guide will help you troubleshoot common upload problems and get your photos online quickly.

Common Upload Issues and Solutions

  • File Size Limits: Ensure that your image file size is within the allowed limits set by Unsplash. Large file sizes can cause upload errors. Consider reducing the size of your image using a photo editor or online compression tool.
  • Unsupported File Formats: Unsplash only accepts certain image file formats. Make sure your image is in a supported format like JPG, PNG, or GIF.
  • Image Resolution: Unsplash requires a minimum image resolution. If your image is too small, it might not be accepted. Ensure your image has at least 1080 pixels on the shortest side.
  • Network Connectivity: A slow or unstable internet connection can disrupt uploads. Ensure you have a reliable internet connection and try again later if you experience upload issues.
  • Browser Compatibility: Some browsers might have compatibility issues with Unsplash uploads. Try using a different browser, such as Chrome, Firefox, or Safari.
  • Error Messages: Pay close attention to any error messages displayed during the upload process. These error messages usually provide helpful information about the specific issue you're encountering.

Additional Troubleshooting Steps

  • Refresh the Page: If you're experiencing issues, try refreshing the page or clearing your browser cache.
  • Check Your Upload History: Review your upload history to see if any similar uploads were successful. This can help identify potential patterns or issues.
  • Contact Unsplash Support: If all else fails, don't hesitate to contact Unsplash support for assistance. They can provide you with personalized troubleshooting advice.

By following these steps and paying attention to any error messages, you can usually resolve upload issues and successfully share your photos on Unsplash. Remember to maintain a consistent upload schedule and be patient if occasional problems arise.

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