Troubleshooting Playback Issues
Last updated September 18, 2024
Encountering problems while listening to your favorite podcasts can be frustrating. Here's a guide to help you troubleshoot common playback issues on Wondery:
Common Playback Issues
- Buffering: The audio may pause temporarily while the player loads more data.
- Audio Skips or Stutters: The audio may skip or stutter, disrupting the listening experience.
- No Audio: You may not hear any sound from the podcast.
- Interruptions: The podcast may be cut off or interrupted unexpectedly.
Troubleshooting Steps
- Check Your Internet Connection: Ensure you have a stable and reliable internet connection.
- Refresh the Page or App: Close and reopen the Wondery website or app. This can sometimes resolve temporary glitches.
- Restart Your Device: Turn off your device and then turn it back on. A restart can clear any temporary software issues.
- Clear Cache and Cookies: In your web browser's settings, clear your cache and cookies. This can help improve website performance.
- Update the Wondery App: Ensure you're using the latest version of the Wondery app. Updates often include bug fixes and performance improvements.
- Log Out and Back In: Sign out of your Wondery account and then log back in. This may help resolve account-related issues.
- Check for Server Issues: Visit Wondery's social media channels or their website to see if they are experiencing any server issues.
Additional Tips
- Use a Wired Connection: Try connecting your device to the internet with a wired connection instead of Wi-Fi to improve stability.
- Close Other Applications: If other applications are using your internet connection, they may cause interference with playback.
- Check Your Device Storage: If your device is low on storage space, it may impact app performance.
Contact Support
- Contact Wondery Support: If you've tried the troubleshooting steps above and still have playback issues, contact Wondery’s customer support for assistance.
Was this article helpful?