Reporting Technical Problems
Last updated September 18, 2024
Having a seamless listening experience is important! If you encounter any technical problems with the Wondery website or app, here's how to report them and get assistance.
Reporting Technical Issues
- Contact Customer Support: The most direct way to report technical problems is to contact Wondery's customer support team. You can usually find contact information on the Wondery website or within the app's support section.
- Provide Detailed Information: When reporting a technical issue, be as specific as possible. Include:
- The nature of the problem: Describe the issue you're encountering in detail. For example, "The app keeps crashing," or "I'm unable to download episodes."
- Your device and operating system: Specify the model of your device and the version of your operating system (iOS or Android).
- Your account information (if applicable): If the issue is related to your account, provide your username or email address.
- Steps you've already taken: Let Wondery know if you've tried any troubleshooting steps to resolve the issue.
- Share Screenshots or Screen Recordings (If Possible): Screenshots or short screen recordings can be helpful in illustrating the issue you're experiencing.
Additional Tips
- Check for Updates: Before reporting a problem, make sure you're using the latest version of the Wondery app or website. Updates often include bug fixes.
- Check for Server Issues: Visit Wondery's social media channels or their website to see if they are experiencing any server issues, which might be causing the problem.
- Be Patient: The Wondery support team will work diligently to resolve your issue as soon as possible.
Seek Help for a Smooth Listening Experience
By reporting technical problems and providing clear information, you can help Wondery maintain a high-quality and reliable audio experience for all users.
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