Frequently Asked Questions (FAQ)
Last updated September 18, 2024
Have questions about Wondery's podcasts, app, or services? This FAQ section aims to address some of the most common inquiries. If you don't find the answer you're seeking here, you can always contact Wondery's customer support for assistance.
Account and Subscriptions
- How do I create a Wondery account?
- Visit the Wondery website or open the Wondery app.
- Click "Sign Up" or "Create Account."
- Enter your email address, create a password, and click "Create Account."
- What are the benefits of subscribing to Wondery Premium?
- Enjoy ad-free listening.
- Access exclusive content, including original podcasts and bonus episodes.
- Get early access to new episodes.
- How can I cancel my subscription?
- Log into your account on the Wondery website or app.
- Navigate to the "Account" or "Subscription" section.
- Follow the instructions for canceling your subscription.
Podcast Listening
- How do I find podcasts on Wondery?
- Use the search bar to find specific podcasts or browse by category.
- Can I download podcasts to listen offline?
- Yes, you can download podcasts using the Wondery app.
- Can I adjust playback speed?
- Depending on the platform, you can often speed up or slow down the playback speed.
Technical Support
- What devices are compatible with the Wondery app?
- The Wondery app is compatible with iOS and Android devices.
- What do I do if the app is crashing?
- Force quit the app and restart it.
- Check for app updates.
- Clear app cache and data.
- Restart your device.
- Reinstall the app.
- How can I report a technical issue?
- Contact Wondery's customer support team through their website or app.
Other Questions
- What are the most popular Wondery podcasts?
- Popular podcasts on Wondery include "Dr. Death," "Dirty John," "The Moth," and "The Last Podcast on the Left."
- How do I provide feedback to Wondery?
- Contact customer support, use feedback forms, or share your feedback on social media.
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