Policies on Cancellations and Returns
Last updated October 3, 2024
Mosaic Foods Cancellations and Returns Policy
At Mosaic Foods, we strive to provide our customers with high-quality plant-based meals that are both delicious and nutritious. However, we understand that sometimes plans change, and you may need to cancel your order or return a meal. In this article, we outline our policies regarding cancellations and returns so that you are informed about your options.
Cancellation Policy
You have the flexibility to cancel or modify your meal order at any time before the order cutoff time. We encourage you to review our deadlines so that you can avoid possible charges.
Here are the steps to cancel your order:
- Log into your Mosaic Foods account.
- Navigate to the ‘My Orders’ section.
- Select the order you wish to cancel.
- Click on the ‘Cancel Order’ button.
- Confirm your cancellation when prompted.
Return Policy
At Mosaic Foods, customer satisfaction is our top priority. If you find that your meal does not meet your expectations, we will gladly handle returns under certain conditions.
You can return a meal if:
- The meal was not as described or is damaged when received.
- You did not receive the correct meal that you ordered.
To initiate a return, please follow these steps:
- Contact our Customer Support team via the website or email.
- Provide your order number and a brief description of the issue.
- Await confirmation from our team regarding your return authorization.
- Follow the instructions provided to return the meal.
Please note that we cannot accept returns for meals that are opened or consumed as a matter of food safety.
Final Thoughts
We hope this article has clarified our cancellation and return policies. If you encounter any issues or have further questions, feel free to reach out to our customer support. Thank you for choosing Mosaic Foods; we appreciate your commitment to a healthier and more sustainable lifestyle!