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Help Center›Support & Troubleshooting›Contacting PatientIQ Support

Contacting PatientIQ Support

Last updated October 17, 2024

Contacting PatientIQ Support

At PatientIQ, we strive to provide you with exceptional support and assistance, ensuring that you get the most out of our platform. Whether you are facing technical difficulties, have questions about our features, or need guidance on how to use certain tools, our dedicated support team is here to help you. In this article, you will find the steps to effectively contact PatientIQ support.

Why Contact Support?

Support can assist you with a variety of issues, including but not limited to:

  • Technical issues with the PatientIQ platform.
  • Guidance on using specific features effectively.
  • Billing or account-related queries.
  • Feedback regarding your experience with PatientIQ.

How to Contact PatientIQ Support

To ensure you receive the best support, follow these steps when reaching out to us:

  • Identify Your Issue: Before contacting support, identify the issue you are facing. This will help us address your concern more efficiently.
  • Visit the PatientIQ Help Center: Check out our comprehensive Help Center at [PatientIQ Help Center](https://www.patientiq.io/support). There, you may find answers to frequently asked questions and troubleshooting guides.
  • Contact Support via Email: If you can't find your solution in the Help Center, email our support team at support@patientiq.io. Make sure to include the following information in your email:
  • Your name and role (e.g., administrator, clinician).
  • A detailed description of the issue, including any error messages.
  • Steps to reproduce the issue, if applicable.
  • Screenshots or screen recordings that illustrate the problem.
  • Your contact information so we can reach you promptly.
  • Use Live Chat: If you need immediate assistance, you can access our live chat support on the website. Look for the chat icon typically located in the bottom right corner of the page.
  • Follow Up: If you haven't received a response within 48 hours, feel free to send a follow-up email or initiate another live chat.

    • Customer Support Hours

    Our support team is available to assist you during the following hours:

    • Monday to Friday: 8 AM to 6 PM (CST)
    • Saturday and Sunday: Closed

    We encourage you to reach out to PatientIQ support whenever you need assistance. Our goal is to ensure you have a seamless experience with our platform, and we appreciate your feedback and inquiries. Your satisfaction is essential to us!

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