Support Hours and Response Times
Last updated September 13, 2024
Opus Training is dedicated to providing prompt and responsive support to all our learners. We understand the importance of timely assistance, especially when technical issues arise or you have urgent questions.
Support Availability and Response Times
- Business Hours: Our support team is generally available during standard business hours. Check the Opus Training website or contact information for specific business hours.
- Support Ticket Response: For support tickets submitted through the "Help" or "Contact Us" section of the platform, expect a response within a reasonable timeframe (typically within 24 hours).
- Phone Support (If Available): If phone support is offered, response times will depend on the availability of support agents.
- Live Chat: For live chat support, the response time is typically immediate, but wait times may vary based on the number of active chat sessions.
- Email Response: Emails are usually addressed within 24-48 hours.
While we strive to provide swift responses, please note that response times may vary depending on the complexity of the issue, the volume of support inquiries, and the availability of support staff. We appreciate your understanding.
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