Frequently Asked Questions (FAQ)
Last updated August 14, 2024
This FAQ section addresses common questions about Eventide products, services, and their use. If you have any questions, check this list to see if your question has already been answered.
General Questions
- Where can I find the latest Eventide software updates?
- You can find the latest software updates on the Eventide website in the "Support" or "Downloads" section.
- You can also check for updates within the Eventide Device Manager (for hardware products) or within your Eventide plugin itself.
- How do I contact Eventide support?
- For the most efficient way to contact Eventide support, visit the Eventide website and navigate to the "Contact Us" section. There you'll typically find an email form and a phone number.
- Additionally, Eventide may offer live chat support on their website.
- Do you offer free trial versions of your plugins?
- Yes, Eventide often offers free trial versions of their plugins. You can download trial versions directly from the Eventide website or through third-party plugin stores.
- The duration of the trial period varies depending on the plugin.
- What is the difference between the Eventide H9 Core and H9 Max?
- The H9 Max hardware is an expansion of the H9 Core, offering a more powerful DSP (Digital Signal Processor) for handling more complex effects and higher sample rates.
- The H9 Max also includes all the effects available in the H9 Core, plus additional proprietary effects algorithms.
- What is the Eventide Device Manager?
- Eventide Device Manager is software designed for managing and controlling compatible Eventide hardware products, such as the H9 Core and H9 Max.
- It allows you to update firmware, configure audio inputs and outputs, manage presets, and control MIDI settings.
Technical Questions
- What operating systems are your products compatible with?
- Eventide products typically support the latest versions of Windows and macOS operating systems.
- You can find specific compatibility information on the product pages on the Eventide website.
- What DAWs are your plugins compatible with?
- Eventide plugins are widely compatible with major DAWs such as Logic Pro X, Ableton Live, Studio One, Pro Tools, and more.
- Check the product page on the Eventide website for detailed compatibility information.
- What are the system requirements for your products?
- You can find the system requirements for each Eventide product on the product pages on the Eventide website.
- System requirements vary depending on the specific product and its features.
- How do I troubleshoot audio latency issues when using my Eventide hardware?
- Common causes of audio latency include CPU overload, a small buffer size, outdated drivers, and conflicting software.
- Refer to the Eventide knowledge base or contact Eventide support for detailed troubleshooting steps.
- How do I authorize an Eventide plugin?
- After installing an Eventide plugin, you'll receive an authorization code via email.
- Launch the Eventide authorization tool (typically found in the installed plugin's folder) and enter the authorization code to activate the plugin.
Plugin-Specific Questions
- [Plugin Name] - Can I use this plugin as a standalone application?
- This will be answered based on specific plugin information.
- [Plugin Name] - What are the key features of this plugin?
- This will be answered based on specific plugin information.
- [Plugin Name] - How do I create a custom preset for this plugin?
- This will be answered based on specific plugin information.
- [Plugin Name] - What are some creative uses for this plugin?
- This will be answered based on specific plugin information.
- [Plugin Name] - What are the system requirements for this plugin?
- This will be answered based on specific plugin information.
You can find answers to many of your questions within this FAQ section. If you can't find the information you need, please don't hesitate to contact Eventide support.
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