Reporting Bugs and Feature Requests
Last updated August 9, 2024
Datrics values your feedback and wants to make its platform the best it can be. If you encounter a bug or have an idea for a new feature, reporting it helps Datrics to improve the platform for everyone. Here's how you can report bugs and suggest feature requests effectively.
Reporting Bugs and Suggesting Features
**Reporting Bugs:**
- Clear Description: Provide a detailed description of the bug, including:
- Steps to Reproduce: Explain the exact steps to reproduce the bug, ensuring it can be easily replicated.
- Expected Behavior: Describe the expected behavior of the feature or functionality.
- Actual Behavior: Elaborate on how the actual behavior deviates from the expected outcome.
- Error Messages: Include any error messages displayed.
- Screenshots and Videos: Attach screenshots or videos demonstrating the bug to provide visual context.
- Environment Details: Specify your operating system, browser version, and other relevant environment information.
- Datrics Account Details: Include your Datrics account email address or profile details for easier identification.
**Suggesting Features:**
- Detailed Description: Clearly explain the purpose and benefits of the proposed feature.
- Use Cases: Provide specific examples of how the feature would be used and the problems it would solve.
- Potential Benefits: Describe the advantages of implementing the feature, including improved efficiency, accuracy, or user experience.
- Alternative Solutions: Mention any alternative solutions you've considered and explain why they wouldn't work as well.
**Submitting Your Report:**
- Datrics Support Portal: Use Datrics' official support portal to submit your bug reports or feature requests. Provide all the necessary information and attach any relevant files.
- Community Forums: If your bug is not critical, you can post it to the Datrics community forums for discussion and potential solutions.
Tips for Effective Reporting
- Use Clear and Concise Language: Write your reports in a straightforward and easy-to-understand way.
- Prioritize Severity: If reporting bugs, prioritize critical issues that hinder functionality.
- Suggest Solutions: If proposing features, include your suggestions for implementation.
- Check Existing Reports: Before submitting, search for similar issues or requests already reported.
- Be Patient: Datrics reviews all bug reports and feature requests; it may take some time to address them.
By reporting bugs and suggesting features, you contribute to making Datrics AI Analyst Builder a better platform for everyone. Datrics appreciates your feedback and uses it to constantly improve their services.
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