Troubleshooting Playback Issues
Last updated September 20, 2024
We strive to provide a seamless viewing experience for all Angel Studios users. However, occasionally technical glitches or connectivity issues can arise. If you encounter any playback problems, follow these troubleshooting steps:
Common Playback Issues and Solutions
- Buffering or Loading Errors:
- Check your internet connection: Ensure you have a stable and strong internet connection. Try restarting your router or modem.
- Close other applications: Minimizing or closing applications that might be using bandwidth can improve streaming quality.
- Reduce video quality: Try lowering the video quality setting within the player to see if it improves playback—you'll find this option typically in the player controls.
- Video or Audio Issues:
- Try refreshing the page: A simple refresh may resolve temporary glitches.
- Clear your browser cache and cookies: Sometimes old data can interfere with playback.
- Update your web browser: Ensure you’re using the latest version of your web browser.
- Playback Not Starting:
- Check your browser compatibility: Some older browsers may not be compatible with Angel Studios. Try using a modern browser such as Chrome, Firefox, or Safari.
- Other Issues:
- Contact Support: If you continue to encounter playback problems after attempting these steps, please contact Angel Studios support for assistance. We are here to help you enjoy a smooth and enjoyable viewing experience.
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