FAQs - Common Problems and Solutions
Last updated October 3, 2024
FAQs - Common Problems and Solutions
Welcome to the Navlungo FAQs section for common problems and solutions. We understand that shipping can sometimes be complex and filled with challenges. This article aims to address some of the most common questions and issues our customers face while using our services. By providing detailed answers and solutions, we hope to enhance your shipping experience and ensure that your cargo arrives safely and on time.
1. How Can I Track My Shipment?
Tracking your shipment is essential for understanding its status and ensuring it arrives at its destination on time. Follow these steps to track your shipment:
- Visit the Navlungo website.
- Click on the ‘Track Shipment’ option in the main menu.
- Enter the tracking number provided during booking.
- Click ‘Track’ to view your shipment's current status.
2. What Should I Do If My Shipment Is Delayed?
Occasionally, shipments may encounter delays due to unforeseen circumstances such as weather or customs issues. If your shipment is delayed, follow these steps:
- Check the tracking status for any updates.
- Contact our customer support team via email or phone for assistance.
- Stay proactive by providing any necessary documentation promptly.
3. How Can I Change My Shipment Details?
If you need to change the details of your shipment (like the destination, recipient, or delivery method), follow these steps to make necessary modifications:
- Log into your Navlungo account.
- Go to the ‘My Shipments’ section.
- Select the shipment you want to modify.
- Click ‘Edit’ to change the details.
- Save the changes and verify your shipment details.
4. What to Do If I Cannot Access My Account?
Accessing your Navlungo account is crucial for managing your shipments. If you have trouble logging in, try these steps:
- Double-check your email and password for accuracy.
- Use the ‘Forgot Password’ option to reset your password.
- Ensure that cookies and JavaScript are enabled in your browser settings.
- If issues persist, contact customer support for further assistance.
5. How to Submit Feedback?
We value your feedback as it helps us improve our services. Here’s how to submit your feedback to Navlungo:
- Navigate to the ‘Contact Us’ section on our website.
- Fill out the feedback form with your comments.
- Submit the form, and our team will review your feedback promptly.
We hope this FAQ section has helped clarify some of your concerns. At Navlungo, we are dedicated to providing the best shipping experience possible. If you have any other questions, don’t hesitate to reach out to our customer support team!