Frequently Asked Questions
Last updated September 26, 2024
This section addresses some of the most common questions we receive from our customers. If you can't find the answer to your question here, please don't hesitate to contact our customer service team.
Frequently Asked Questions
- What forms of payment do you accept? Mejuri typically accepts major credit cards, debit cards, and potentially other payment methods (check their website for the most up-to-date information).
- What is your shipping policy? Mejuri offers various shipping options. Delivery times and costs vary depending on your location and the chosen shipping method. Details can be found on their website's shipping information page.
- What is your return and exchange policy? Mejuri generally allows returns and exchanges within a specific timeframe, provided the items are in their original condition and meet other criteria. Refer to their website's return policy for the specifics.
- How can I track my order? After placing an order, you'll receive a confirmation email with tracking information. You can also track your order through your account on their website.
- How do I find my ring size? Mejuri's website likely provides a ring size guide. You can also use a ring sizer or measure your finger using a string and ruler.
- How do I care for my Mejuri jewelry? Mejuri's website might include jewelry care guides specific to different metals. Generally, they recommend gentle cleaning methods with mild soap and water.
- How do I contact customer service? You can contact Mejuri customer service via email, phone (if provided), online contact form, or potentially live chat on their website.
- Do you offer international shipping? Mejuri likely ships internationally to select countries. Check their website for details on international shipping options, costs, and restrictions.
- What is your warranty policy? Check their website for specific warranty details concerning their jewelry.
- Do you offer gift wrapping? Check their website's checkout process to determine if gift-wrapping services are offered.
This list summarizes common questions. For the most up-to-date and detailed information, always consult the Mejuri website.
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