Warranty Information and Claims
Last updated October 18, 2024
Warranty Information and Claims for Lumary Products
At Lumary, we are committed to providing high-quality smart home products that enhance your living experience. Understanding how our warranty works will give you peace of mind, knowing that your investment is protected. This article outlines the warranty period, coverage details, and the step-by-step process for making a warranty claim should you encounter any issues with your Lumary products.
Warranty Period
Lumary products come with a warranty period of 2 years from the date of purchase. This warranty ensures that any manufacturing defects or issues arising from normal use are covered.
What the Warranty Covers
The Lumary warranty covers:
- Defects in materials and workmanship under normal use.
- Replacement or repair of faulty products, parts, or components.
- Transferable warranty to a new owner if the product is sold.
What the Warranty Does Not Cover
The warranty does not cover:
- Damage caused by misuse, abuse, or unauthorized modifications.
- Normal wear and tear or cosmetic damage.
- Products purchased from unauthorized retailers or resellers.
How to Make a Warranty Claim
If you believe your Lumary product is eligible for a warranty claim, follow these steps:
- Step 1: Gather Documentation
- Collect your receipt or proof of purchase along with any relevant product details (model number, purchase date, etc.).
- Step 2: Contact Lumary Customer Support
- Reach out to Lumary's customer support through our website or the dedicated support line. Provide them with the documentation you gathered.
- Step 3: Follow Instructions
- Customer support will guide you through the claims process and provide any necessary instructions, including shipping a faulty product if required.
- Step 4: Receive Replacement or Repair
- Once your claim is approved, you will either receive a replacement product or have your original product repaired, depending on the nature of the warranty issue.
Conclusion
Understanding Lumary's warranty policy is essential for maximizing your user experience. We hope this article provides clarity on how to make a warranty claim and what you can expect. For more assistance, don't hesitate to reach out to our customer support team, who are always ready to help you.