Resolving Shipping Issues
Last updated September 21, 2024
While we strive to ensure smooth shipping for every order, sometimes unexpected things happen. Here's how to address any shipping issues you might encounter.
Common Shipping Issues and Solutions
- Order Tracking: If you're unable to track your package through the provided tracking number, try these steps:
- Check Your Email: Verify that you're using the correct tracking number from your order confirmation email.
- Contact the Carrier: Reach out to the shipping carrier directly to see if they have any updates on your package.
- Contact Bespoke Post: If you're still having trouble tracking your order, contact Bespoke Post's customer support team for assistance.
- Package Delays: If your package is experiencing delays, consider these options:
- Check for Updates: Keep checking the tracking information for any changes.
- Contact the Carrier: Inquire with the shipping carrier to see if there are any known delays in your area.
- Contact Bespoke Post: If the delay is significant or you have concerns, reach out to Bespoke Post's customer support team for help.
- Lost or Damaged Packages: If your package appears lost or arrives damaged, follow these steps:
- Report the Issue: Inform Bespoke Post's customer support team about the lost or damaged package as soon as possible. They'll guide you through the next steps.
- Provide Proof: Be prepared to provide relevant information, such as photos of the damaged package or tracking information.
Contacting Customer Support
- Contact Information: Visit the Bespoke Post website to find their customer support contact information, including email addresses and phone numbers.
- Explain Your Issue: Clearly explain the specific shipping issue you're facing, providing any relevant order details or tracking information.
- Support Team Response: The Bespoke Post customer support team will work diligently to resolve your shipping issue as quickly as possible.
We aim to ensure your Bespoke Post packages arrive safely and promptly. If you encounter any shipping difficulties, we're here to help!
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