Returning or Exchanging Products
Last updated September 21, 2024
Not quite satisfied with your Bespoke Post purchase? We want you to be happy with your box. Here's information on how to return or exchange items:
Return and Exchange Policy
- Eligibility: Bespoke Post generally accepts returns or exchanges for products that are in new and unused condition within a specified timeframe, usually within 30 days of your order's arrival.
- Exceptions: There are a few exceptions to the return policy, which may include:
- Personalized Items: Personalized or custom-made products might not be eligible for returns or exchanges.
- Used or Damaged Items: Products that are used, damaged, or not in their original packaging usually won't be accepted for returns.
Return or Exchange Process
- Contact Customer Support: Before initiating a return or exchange, contact Bespoke Post's customer support team to request a return authorization.
- Packaging and Shipping: Once you have a return authorization, carefully repackage the item(s) you'd like to return or exchange in their original packaging, if possible. You will usually be responsible for shipping costs associated with returns.
- Shipping Address: Bespoke Post's customer support team will provide you with a return shipping address.
- Refunds or Exchanges: Once your returned items are received and processed, you'll receive a refund to your original payment method or an exchange, depending on your preference.
Important Notes
- Review Return Policy: Always check Bespoke Post's return policy for the most up-to-date information and details.
- Contact Customer Support: Don't hesitate to reach out to Bespoke Post's customer support team if you have any questions or need assistance with your return or exchange.
We aim to make the return or exchange process as easy as possible. Contact us if you have any questions!
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