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Help Center›FAQs & Troubleshooting›Event Registration and RSVP Errors

Event Registration and RSVP Errors

Last updated September 23, 2024

Sometimes, technical glitches or unexpected situations can cause errors during event registration or RSVP. This guide provides common errors and solutions to help you troubleshoot these issues.

Error Messages

  • "Invalid email address" or "Email address already exists": Double-check that you've entered the correct email address and make sure it's not already associated with an existing The Lobby account.
  • "Registration is closed" or "Event is full": The event might have reached its capacity, or the registration period for the event may have closed.
  • "Invalid password" or "Incorrect password": Make sure you're entering the correct password for your account. If you've forgotten your password, use the "Forgot Password" option.
  • "Server error" or "Website unavailable": Temporarily technical difficulties on The Lobby's website might be causing these errors.

Troubleshooting Steps

  • Refresh the page: Try refreshing the web page or closing and reopening your browser window.
  • Check your internet connection: Ensure you have a stable internet connection.
  • Clear your browser cache and cookies: Sometimes old data can cause issues.
  • Try a different browser: Test whether the error persists while using a different browser.
  • Use a different device: See if the error occurs on a different device (phone, tablet, computer).
  • Contact support: If the error persists after trying the above solutions, reach out to The Lobby's support team for assistance.
  • Wait for a period: For "Server error" messages, wait a few moments and try again.

Tips for Preventing Errors

  • Register early: Register for events as soon as possible to avoid reaching capacity.
  • Use a reliable internet connection: Ensure you have a stable internet connection to avoid interruptions during registration.
  • Keep your account information up-to-date: Verify that your email address and password are correct.
  • Review the event details: Carefully read the event registration details and instructions before submitting.
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