Password Security and Account Recovery
Last updated September 23, 2024
Keeping your The Lobby account secure is crucial to protect your personal data and access the platform safely. This guide provides information on how to secure your account with a strong password and recover your account if you forget your credentials.
Password Security
- Choose a strong password: A strong password is at least 8 characters long and includes a combination of uppercase and lowercase letters, numbers, and symbols.
- Avoid using common information: Don't use your name, birthdate, or easily guessable words as your password.
- Don't reuse passwords: Create unique passwords for different accounts to prevent a security breach from impacting multiple services.
- Enable two-factor authentication: If offered, enable two-factor authentication for an additional layer of security.
- Change your password regularly: Consider changing your password every few months, especially if you believe it might have been compromised.
Account Recovery
- Forgot your password: If you forget your password, click on the "Forgot Password" link on the login page.
- Verify your email address: The Lobby will send a password reset link to your registered email address.
- Reset your password: Click on the link in the email and follow the instructions to create a new password.
- Contact support: If you cannot reset your password through the email link, contact The Lobby support team through the "Contact Us" section on the website. Provide your account information and explain the situation so they can assist you.
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