Reporting Issues and Bugs
Last updated September 23, 2024
Encountering bugs or unexpected technical issues can hinder your experience on The Lobby. This guide explains how to report bugs or issues effectively, helping the team resolve them and improve the platform.
Reporting Bugs
- Identify the issue: Clearly pinpoint the specific bug or technical issue you're experiencing.
- Describe the problem: Explain what's happening in detail, including:
- Steps to reproduce: Provide step-by-step instructions on how to replicate the issue.
- Expected behavior: Explain how things should work in the ideal scenario.
- Actual behavior: Describe the unexpected or incorrect behavior you're observing.
- Provide context: Include information that might be relevant, such as:
- Device and browser: Specify the type of device (computer, phone, tablet) and browser you're using.
- Operating system: Mention your device's operating system (Windows, macOS, iOS, Android).
- Screenshots or videos: Include screenshots or video recordings of the issue for better visualization.
- Check for duplicates: Before reporting, search for similar issues already reported by other users to avoid redundancy.
Reporting Technical Issues
- Describe the problem: Clearly explain the technical issue you're experiencing.
- Provide error messages: If you see error messages, include them in your report.
- Include relevant details: Provide helpful information, such as:
- Device and browser: Specify the device and browser you're using.
- Steps taken: Explain what you've tried to troubleshoot the issue.
- Time of occurrence: Mention when the issue occurred.
- Frequency: Indicate if the issue happens consistently or occasionally.
Where to Report Issues and Bugs
- "Report Issue" or "Bug Report" form: Look for a designated form on The Lobby's website or within the app.
- Contact support: Reach out to The Lobby's support team by email or chat, providing detailed information.
- Community forums: If The Lobby has an online forum or discussion group, you can post about the issue in a relevant thread.
The Lobby's Response
- Acknowledgment: The Lobby team will usually acknowledge receipt of your report.
- Investigation: The team will investigate the reported issue to understand its cause and severity.
- Resolution: They will attempt to resolve the issue as quickly as possible and keep you informed of the status.
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