Contacting Support for Help
Last updated August 29, 2024
Polygon.io's support team is here to assist you with any questions or challenges you may encounter during your API integration process. Whether you're facing a technical issue, need clarification on documentation, or have general inquiries, the support team is ready to help.
Reaching Out for Assistance
- Polygon.io Support Portal: Visit the Polygon.io support portal [https://polygon.io/support](https://polygon.io/support). From the support portal, you can:
- Submit a Ticket: Create a detailed support ticket outlining your issue, providing relevant details about your data plan, API key, specific errors encountered, and any steps you've already taken.
- Search Knowledge Base: Explore the knowledge base for answers to common questions and troubleshooting guides.
- Contact Support: If you need immediate assistance, you can contact the support team via the portal.
- Email: Reach out to support via email at [support@polygon.io](mailto:support@polygon.io).
- Social Media: Contact Polygon.io through their official social media accounts (Twitter, Discord, etc.) for general inquiries or updates.
Providing Helpful Information
To help the support team resolve your issue effectively, be sure to include the following information in your request:
- Your API Key: This will allow the support team to identify your account and access your usage information.
- Specific Error Messages: Provide the exact error messages you're encountering, including any relevant code snippets.
- API Endpoint Used: Specify the specific API endpoint you were using when the issue occurred.
- Details about Your Data Plan: Indicate your current data plan to ensure the support team understands your permissions and applicable limitations.
- Steps Taken: Describe any troubleshooting steps you've already attempted to resolve the issue.
Support Response Time
Polygon.io is committed to providing prompt support. While response times may vary based on the complexity of the issue, the support team strives to respond to requests within a timely manner.
By contacting the support team when you encounter challenges, you can streamline the troubleshooting process, get the assistance you need, and maximize your experience with Polygon.io's powerful API.