Frequently Asked Questions
Last updated July 25, 2024
This article addresses common questions about Covenant Eyes services, software, and account management.
Account & Subscription
- How do I create a Covenant Eyes account?
- Visit the Covenant Eyes website at [https://www.covenanteyes.com/](https://www.covenanteyes.com/) and click "Sign Up."
- Choose a plan, enter your email address, password, and username.
- Confirm your email address via the verification link sent to your inbox.
- How do I reset my password?
- On the login page, click "Forgot Password?"
- Enter your email address.
- Check your email for a password reset link and follow the instructions.
- What are the different subscription plans?
- Visit the "Pricing" page on the Covenant Eyes website to see the latest plan details and pricing. They often offer individual, family, and group plans with varying features and costs.
- How do I cancel my subscription?
- Log in to your account and navigate to the "My Account" or "Account Settings" section.
- Locate the "Cancel Subscription" option.
- Follow the instructions to confirm your cancellation.
Software & Apps
- How do I download and install the Covenant Eyes software on my computer?
- Log in to your account and go to the "Downloads" or "Software" section.
- Select the version appropriate for your operating system (Windows, Mac, etc.).
- Follow the on-screen instructions to complete the installation.
- How do I use the Covenant Eyes mobile app?
- Download the app from the App Store (iOS) or Google Play Store (Android).
- Open the app and log in using your account credentials.
- Set up your filtering preferences and activate the app.
- How do I troubleshoot software issues?
- Check the Covenant Eyes Help Center or FAQ section for troubleshooting tips.
- Restart your computer or device.
- Ensure your internet connection is stable.
- Update your software to the latest version.
- Contact Covenant Eyes support if the issue persists.
Filtering & Content Control
- How do I customize my filtering levels?
- Log in to your account and go to the "Filtering" or "Content Control" settings.
- Choose from various filtering levels (e.g., Basic, Medium, High) or use custom settings.
- Adjust filtering levels for website categories.
- How do I add specific websites to my allowed list?
- Access your allowed website list in the filtering settings.
- Enter the website URL and confirm the addition.
- How does Covenant Eyes block unwanted content?
- It uses a combination of techniques, including URL filtering, keyword filtering, blacklists, whitelists, and DNS filtering.
Accountability & Support
- How do I set up an accountability partner?
- Log in to your account and navigate to the "Accountability Partners" section.
- Enter your partner's name and email address.
- Your partner will receive a notification to accept the request.
- What are the benefits of having an accountability partner?
- Increased support, enhanced motivation, transparency, and shared responsibility.
- How do I contact Covenant Eyes support?
- Check the Help Center for answers to common questions.
- Submit a support ticket via the "Contact Us" or "Support" link.
- Use live chat if available.
- Contact phone support (if provided).
- Reach out through social media.
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