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Akeneo: The Product Experience Company

Stay updated on the status of all your company's support tickets.

Customer portal

The Akeneo Help Center and Knowledge Base are your go-to resources for finding answers, guidance, and support as you navigate the Akeneo platform.  This article guides you through the resources available in the Akeneo Help Center, empowering you to efficiently troubleshoot issues, learn best practices, and unlock the full potential of Akeneo.

  The Akeneo Help Center is readily accessible from the Akeneo website ([http://www.akeneo.com](http://www.akeneo.com)).  Look for a "Help Center" or "Support" link in the navigation menu.

  You can also access the Help Center directly at [https://docs.akeneo.com](https://docs.akeneo.com).

 Use the search bar to quickly find relevant articles, guides, or documentation.

  Browse the various categories and subcategories to discover a wide range of articles covering:

 Access detailed documentation for the Akeneo platform, including guides, tutorials, and API references. 

  Engage with the Akeneo community, ask questions, share experiences, and get assistance from other users.

  Learn about Akeneo's support options, including customer support channels and premium support plans. 

  Explore Akeneo's training resources, including online courses, webinars, and in-person workshops.

  Use the search bar to quickly find the information you're looking for. 

  Use clear and concise search terms to improve your chances of finding relevant results.

  If you're not sure where to start, browse the categories to explore the available resources.

 If you're unable to find the answer you need, contact Akeneo support for assistance.

  Participate in the Akeneo community forum to connect with other users and learn from their experiences.

Navigate the Akeneo Help Center and knowledge base to find answers to frequently asked questions.

Akeneo Help Center and Knowledge Base

The Akeneo Community Forum is a vibrant online space where you can connect with other Akeneo users, share knowledge, ask questions, and get support from both fellow users and Akeneo experts. This article guides you through the Akeneo Community Forum, helping you navigate this valuable resource and engage with the Akeneo ecosystem.

  You can typically find a link to the Community Forum on Akeneo's website ([http://www.akeneo.com](http://www.akeneo.com)). 

  The Akeneo Community Forum is located at [https://community.akeneo.com](https://community.akeneo.com).

  The forum is organized into categories to help you find relevant discussions.  

 Use the search bar to quickly find discussions or threads related to your specific topics or questions. 

 Browse the list of topics and threads to see what other Akeneo users are discussing. 

  You can filter discussions by category, tags, author, or time period. 

  Register for a free account or sign in using your existing account.

  If you can't find an existing thread for your question, start a new discussion by selecting a relevant category and providing a clear, concise title and description. 

  Participate in existing discussions by providing insights, solutions, or asking follow-up questions.

  Use the upvote or downvote features to signal the usefulness or relevance of discussions.

  If your question is answered, mark the thread as "solved" to help others find solutions more easily. 

  Get quick answers to your questions from other users or Akeneo experts.

  Learn from the experiences of other users and share your own insights. 

  Connect with other users and build a network within the Akeneo community. 

  Stay up-to-date on the latest Akeneo news, updates, and best practices through community discussions.

  Provide feedback to the Akeneo team and contribute to the evolution of the platform.

  Supplement the resources available in the Help Center with the knowledge and expertise of the Akeneo community.

Engage with the Akeneo community, ask questions, share experiences, and get help from fellow users.

The Akeneo Community Forum

Akeneo offers a range of support options to assist you in maximizing the value of your PIM platform. This article outlines the various support channels and resources available to ensure you have the necessary guidance and assistance to overcome challenges, resolve issues, and achieve your product information management goals.

  The most accessible resource, providing a wealth of articles, guides, tutorials, and documentation on various aspects of Akeneo. 

 Engage with the Akeneo community to share your questions, seek advice, and connect with other users. 

 For direct assistance, contact Akeneo's customer support team through several channels:

  All users have access to the free resources, such as the Help Center and community forum. 

  Akeneo offers premium support plans with enhanced levels of support, including:

  Consult the Help Center and Knowledge Base first to find potential solutions.

  When contacting support, clearly describe the issue, including steps taken, error messages, and any relevant screenshots.

  Seek assistance from other users in the community forum for additional perspectives.

  Keep your Akeneo instance up-to-date with the latest patches and updates to minimize potential issues. 

  Access prompt assistance from experienced support engineers.

  Maximize the availability of your Akeneo platform by addressing issues quickly.

  Reduce downtime and streamline operations with proactive support.

  Benefit from the experience and knowledge of the Akeneo support team. 

  Rest assured that expert support is available when you need it most.

Learn about various Akeneo support options, including customer support channels, documentation, and training resources.

Support & Community

Akeneo Help Center and Knowledge Base

The Akeneo Community Forum

Akeneo Support Options