Reporting Bugs and Glitches
Last updated July 23, 2024
Help AppSumo improve their platform by reporting any bugs or glitches you encounter. Your feedback is valuable in ensuring a smoother and more enjoyable experience for all users.
Reporting Bugs and Glitches:
- Identify the issue: Clearly define the bug or glitch you're encountering. Describe the specific problem, including any error messages you see, unexpected behavior, or functionality that's not working as intended.
- Gather relevant information:
- Steps to reproduce the issue: Provide a detailed sequence of steps that allow AppSumo staff to replicate the bug.
- Browser and device information: Specify the web browser (Chrome, Firefox, Safari, etc.) and device (computer, tablet, or phone) you're using.
- Screenshots or videos: Capture screenshots or screen recordings of the bug or glitch to illustrate the problem more clearly.
- Contact AppSumo support:
- Submit a support ticket: Go to the AppSumo Help Center and submit a support ticket through their contact form.
- Provide detailed information: In your support ticket, clearly describe the issue, provide the necessary details (like browser and device information), and attach any screenshots or videos.
- Be patient: AppSumo's support team will review your report and work to address the issue.
Remember: By reporting bugs and glitches, you're contributing to the ongoing development and improvement of the AppSumo platform. Don't hesitate to report any issues you encounter, even if they seem minor.
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