Our Return Policy
Last updated October 1, 2024
Our Return Policy
At Koala, we strive to ensure that every customer is completely satisfied with their purchase. However, we understand that there may be times when you need to return an item. Our return policy is designed to make the process as simple and hassle-free as possible. Below, you will find a detailed overview of our return policy, including eligibility, timelines, and the steps required for initiating a return.
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The item must be unused and in the same condition as you received it.
- The item must be returned within 30 days of the purchase date.
- The item must be returned in its original packaging, including any tags, labels, and accessories.
Return Process
If your item meets the eligibility criteria, you can follow these simple steps to initiate a return:
Refund and Processing Times
Once we receive your returned item, our team will inspect it to ensure it meets the return policy criteria. You will typically receive your refund or exchange within 7-10 business days after we process the return. Please note that the refund will be issued to the original payment method used for the purchase.
Contact Us
If you have any questions about our return policy or need assistance with your return, please feel free to reach out to our customer support team. We are here to help you!