Common Questions About Our Products
Last updated October 1, 2024
Common Questions About Our Products
At Koala, we understand that our customers often have questions about our diverse range of products. This article aims to address some of the most common inquiries related to our offerings. Whether you're curious about the features, care instructions, or warranty policies, we've got you covered.
1. What Types of Products Do You Offer?
Koala specializes in providing high-quality home goods, including:
- Mattresses: Designed for comfort and support.
- Bedding: Soft, breathable, and stylish options.
- Furniture: Ergonomically designed for functionality and elegance.
2. How Do I Choose the Right Mattress?
Selecting the perfect mattress depends on various factors, including your sleep position and preferences. Follow these steps to make an informed choice:
- Assess your sleep position (side, back, stomach) to determine the level of firmness you need.
- Consider any specific needs such as a budget limit or materials preference (memory foam, innerspring, etc.).
- Visit our website to compare features and read customer reviews.
3. What Are the Care Instructions for Your Products?
Keeping your Koala products in good condition is essential for longevity. Here are general care instructions:
- For mattresses, use a mattress protector to guard against spills and stains.
- Regularly rotate your mattress to ensure even wear.
- When washing bedding, follow the care label for specific temperature and drying instructions.
4. Do You Offer a Warranty on Your Products?
Absolutely! We offer a comprehensive warranty on all our products, covering defects in materials or workmanship. This warranty typically lasts for:
- 10 years for mattresses.
- 5 years for furniture.
- Please refer to our website for complete warranty details and conditions.
If you have any other questions about our products that are not covered here, feel free to reach out through our customer support channels. We’re here to help!