Tracking Your Order
Last updated October 1, 2024
Tracking Your Order
Once you've placed an order with Koala, you will naturally want to know when it will arrive. We provide a simple and easy way for you to track your order every step of the way. In this article, we will guide you through the process of tracking your order with Koala, ensuring that you're always informed about its status.
Tracking your order is essential for planning your delivery and ensuring that you are available to receive it. At Koala, we believe in providing our customers with transparency when it comes to their orders. Whether you're waiting for a new piece of furniture or a delivery of our popular accessories, our tracking feature will keep you updated.
Step-by-Step Guide to Tracking Your Order
Follow these simple steps to track your order:
- Step 1: Log Into Your Account
- Visit the Koala website and log into your account using your email address and password.
- Step 2: Go to Your Orders
- Once logged in, navigate to the 'My Account' section and click on 'Orders' to view your order history.
- Step 3: Select the Order You Want to Track
- You will see a list of your recent orders. Click on the specific order that you wish to track.
- Step 4: View Tracking Information
- On the order details page, look for the tracking information provided. You should see a tracking number as well as a link to the shipping carrier's website.
- Step 5: Click the Tracking Link
- Click the link to redirect to the carrier’s website, where you can enter your tracking number and view real-time updates on your shipment.
- Step 6: Get Updates
- You can check back periodically for updates on your order’s shipping status. You may also receive email notifications from the carrier as your order progresses through the delivery process.
If you encounter any issues while trying to track your order or have any questions regarding your shipment, do not hesitate to reach out to our customer support for assistance. We are here to help you!
Thank you for choosing Koala. We hope you enjoy your new purchase!