Modifying or Canceling a Booking
Last updated July 3, 2023
At times, you may need to modify or cancel a booking due to unforeseen circumstances or changes in your plans. Meru understands this and provides a convenient process to modify or cancel your bookings. In this article, we will guide you through the steps to modify or cancel a booking on the Meru platform, ensuring a smooth and hassle-free experience.
Step-by-Step Guide:
- Log in to your Meru account:
- Visit the Meru website or open the Meru app on your mobile device.
- Enter your registered email address and password to log in to your account.
- Access your bookings:
- Locate the section or menu option that displays your existing bookings.
- This may be labeled as "My Bookings," "Reservations," or a similar term.
- Find the booking to modify or cancel:
- Review your list of bookings to find the one you wish to modify or cancel.
- Take note of the booking details, such as the date, time, and service provider.
- Review modification or cancellation policies:
- Before proceeding, familiarize yourself with the service provider's modification or cancellation policies.
- These policies may outline any applicable fees, deadlines, or specific requirements.
- Contact customer support (if necessary):
- If you are unable to modify or cancel the booking directly through the platform, reach out to Meru's customer support.
- Use the provided contact information or support channels to seek assistance.
- Modify the booking:
- If modification is allowed, look for an option to edit or modify your booking details.
- Follow the prompts to make changes to the date, time, duration, or any other relevant information.
- Review the updated details before confirming the modification.
- Cancel the booking:
- If cancellation is allowed, find the cancellation option for your booking.
- Follow the provided steps or click on the designated button to initiate the cancellation process.
- Provide any necessary information, such as the reason for cancellation.
- Confirm the modification or cancellation:
- Double-check the modified booking details or cancellation request before finalizing.
- If everything is correct, proceed to confirm the modification or cancellation.
- Check for any applicable fees or refunds:
- Depending on the service provider's policies, there may be applicable fees for modifications or cancellations.
- Review any fees or refund amounts mentioned in the confirmation or cancellation summary.
- Keep the confirmation:
- After completing the modification or cancellation process, retain the confirmation details for your records.
- This may include a confirmation number, email, or any relevant documentation.
That's it! You have successfully modified or canceled your booking on Meru. If you encounter any issues or have further questions, don't hesitate to reach out to Meru's customer support for assistance.
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