Frequently Asked Questions (FAQs)
Last updated July 3, 2023
As a Meru user, you may have some questions about our services, features, and policies. In this article, we have compiled a list of frequently asked questions to provide you with quick answers and helpful information. If you have a question that is not covered here, please reach out to our customer support team for further assistance.
Frequently Asked Questions:
- How do I create a Meru account?
- To create a Meru account, download the app from the app store on your device.
- Open the app and follow the prompts to sign up using your email address or mobile number.
- Provide the necessary details and set a password to complete the account creation process.
- How can I book a ride on Meru?
- Open the Meru app and enter your pickup and drop-off locations.
- Select the type of ride you prefer (e.g., Sedan, SUV, or Bike) and choose any additional options if available.
- Review the fare estimate and confirm the booking to request a ride.
- You can track the arrival of your ride and communicate with the driver through the app.
- How can I make a payment for my Meru ride?
- Meru offers various payment methods such as credit/debit cards, mobile wallets, and cash (in selected locations).
- Before or after the ride, you can choose your preferred payment method within the app.
- Follow the prompts to complete the payment securely.
- How can I modify or cancel a ride booking?
- Open the Meru app and go to the "Bookings" or "My Rides" section.
- Select the specific ride booking you wish to modify or cancel.
- Follow the options provided to make changes to the booking or cancel it if needed.
- What if I have an issue or complaint about my ride?
- If you encounter any issues during your ride, such as driver behavior or vehicle condition problems, you can report them through the app.
- Go to the ride history or booking details, and look for the option to report an issue or contact customer support.
- Provide relevant details and submit your complaint. Our support team will assist you further.
- How can I contact Meru customer support?
- If you have any questions, concerns, or need assistance, you can contact our customer support team.
- Within the Meru app, look for the "Help" or "Support" section, where you can find options to contact support via chat, phone, or email.
- Alternatively, you can visit our website or check the app for additional contact information.
Remember, the answers provided here are general guidelines. For specific questions or concerns, we recommend reaching out to our customer support team for accurate and personalized assistance.
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