Reporting Bugs and Feedback to Pantheon
Last updated March 4, 2024
At Pantheon, we strive to offer a robust and user-friendly platform, but we understand that there's always room for improvement. Your feedback and bug reports are invaluable to us as they help identify areas for enhancement and ensure a smoother experience for all users. Whether you've encountered a glitch or have suggestions for new features, here's how you can share your insights and contribute to the betterment of Pantheon.
How to Report Bugs and Provide Feedback
1. Identify the Issue or Suggestion
- Clearly define the bug you've encountered or the feedback you wish to provide. The more specific you are, the easier it will be for our team to understand and address the issue.
2. Gather Necessary Information
- For Bugs: Collect any relevant information about the bug, including the actions leading up to it, the exact nature of the issue, any error messages, and the browser or device you're using.
- For Feedback: Outline your suggestion or feedback clearly, explaining how you think it could improve the Pantheon experience.
3. Take Screenshots or Videos
- Visual evidence can significantly help our team grasp the issue or see the potential in your suggestion. If possible, take screenshots or record a short video demonstrating the bug or illustrating your feedback.
4. Choose the Appropriate Channel
- Bug Reports: Use the designated bug report form or email address provided on the Pantheon platform. Ensure to include all relevant information and attachments.
- Feedback: For general feedback or feature suggestions, look for the feedback form on our website or within the Pantheon platform. Alternatively, you can use the general contact email if provided.
5. Submit Your Report or Feedback
- Fill out the form or compose your email with all the gathered information, attachments, and visual evidence. Be as detailed and clear as possible to help our team understand your perspective.
6. Follow Up
- After submitting your bug report or feedback, you may receive a confirmation email or ticket number. Keep this for your records, as it may be useful for any follow-up communication.
Conclusion
Your input plays a crucial role in the continuous improvement and success of Pantheon. By reporting bugs and sharing your feedback, you're not only helping us identify areas for improvement but also contributing to a better experience for the entire Pantheon community. We appreciate your support and commitment to making Pantheon the best it can be.
Thank you for taking the time to help us improve!