Troubleshooting Common Ad Delivery Issues
Last updated February 5, 2024
Ensuring that your ads reach your target audience effectively is essential for the success of your advertising campaigns on Promoted.ai. However, sometimes ad delivery issues may occur, affecting the performance of your campaigns. In this guide, we'll explore common ad delivery issues and provide troubleshooting steps to help you resolve them promptly.
Steps to Troubleshoot Common Ad Delivery Issues:
- Check Ad Content and Compliance:
- Review your ad content to ensure it complies with Promoted.ai's advertising guidelines. Ensure there are no prohibited content elements that could trigger ad rejections or restrictions.
- Verify Ad Scheduling:
- Double-check your ad scheduling settings to confirm that your ads are scheduled to run at the desired times and days. Ensure there are no scheduling conflicts or errors.
- Examine Budget and Bid Settings:
- Review your budget and bid settings to ensure they align with your campaign goals. If your budget is too low or your bids are too low, your ads may not reach your target audience effectively.
- Monitor Ad Campaign Status:
- Access your campaign dashboard and check the status of your ad campaigns. Look for any paused, rejected, or pending campaigns that require action.
- Inspect Audience Targeting:
- Verify your audience targeting settings. Ensure that you've defined your target audience accurately and that there are no overly restrictive criteria that limit ad delivery.
- Evaluate Ad Quality and Relevance:
- Assess the quality and relevance of your ad creatives and messaging. High-quality, engaging ads are more likely to be delivered effectively.
- Check Landing Page Functionality:
- Test the functionality of the landing pages linked to your ads. Ensure that they load correctly and are free from technical issues that may deter users.
- Review Ad Placements:
- Examine where your ads are being placed. Make sure your chosen placements are relevant to your target audience and campaign objectives.
- Assess Ad Creative Performance:
- Evaluate the performance of individual ad creatives. Pause or adjust underperforming creatives and allocate budget to top-performing ones.
- Optimize Geographic Targeting:
- If your campaign is location-specific, confirm that your geographic targeting settings accurately reflect your target regions. Adjust as needed.
- Analyze Device and Platform Performance:
- Review how your ads perform on different devices (desktop, mobile) and platforms (websites, social media). Optimize your campaigns for high-performing platforms.
- Check for Billing Issues:
- Ensure that there are no billing issues or payment failures that might affect the delivery of your ads. Address any billing-related concerns promptly.
- Verify Ad Approval Status:
- Check the approval status of your ads. If an ad is pending review, allow sufficient time for approval, and address any issues highlighted during the review process.
- Test Different Ad Formats:
- Experiment with various ad formats (e.g., image, video, carousel) to identify which format resonates best with your audience and improves delivery.
- Contact Support for Assistance:
- If you've exhausted troubleshooting options and are still experiencing ad delivery issues, don't hesitate to reach out to Promoted.ai's support team for personalized assistance.
By following these steps and proactively troubleshooting common ad delivery issues on Promoted.ai, you can enhance the performance of your campaigns and ensure that your ads reach your intended audience effectively.
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