Billing and Payment FAQs
Last updated February 5, 2024
Understanding the billing and payment processes on Promoted.ai is crucial for a smooth experience when managing your advertising campaigns. In this guide, we've compiled a list of frequently asked questions (FAQs) related to billing and payments to provide you with clarity and assistance.
Common Billing and Payment FAQs:
- How Does Billing Work?
- Billing on Promoted.ai is typically based on your chosen pricing plan and your actual advertising spend. You'll be charged according to your plan's billing frequency, which can be monthly, annually, or as specified.
- What Payment Methods are Accepted?
- Promoted.ai generally accepts various payment methods, including credit cards, bank transfers, and other secure payment options. Check the platform for a list of supported payment methods.
- How Do I Add or Update a Payment Method?
- To add or update a payment method, log in to your Promoted.ai account, go to the billing section, and follow the prompts to enter or edit your payment information.
- Can I Set a Spending Limit?
- Depending on your pricing plan, you may have the option to set a spending limit to control your ad expenses. Explore your plan's features to find out if this option is available.
- What Happens If I Reach My Spending Limit?
- If you reach your spending limit, your ads may temporarily stop running until you adjust your budget or billing settings. It's important to monitor your spending to avoid interruptions.
- How Can I View My Billing History?
- Access your billing history within your Promoted.ai account. Navigate to the billing section, where you can view past invoices, transaction records, and payment history.
- What is the Billing Cycle for My Plan?
- Each pricing plan may have its own billing cycle. Check your plan's details to determine when you can expect to be billed and the frequency of billing.
- Are There Any Additional Fees?
- Review the terms and conditions of your pricing plan to understand if there are any additional fees, such as transaction fees or service charges.
- Can I Get a Refund?
- Promoted.ai's refund policy may vary depending on the circumstances. Consult the refund policy within your account or contact customer support for information on refunds.
- How Can I Contact Billing Support?
- If you have billing-related questions or need assistance, contact Promoted.ai's billing or customer support team through the platform's provided contact channels.
- Is My Payment Information Secure?
- Promoted.ai prioritizes the security of your payment information. The platform typically employs industry-standard security measures to protect your data.
- What Happens If My Payment Fails?
- If a payment fails due to insufficient funds or other reasons, Promoted.ai will typically notify you and provide guidance on resolving the issue to avoid campaign interruptions.
- How Do I Cancel My Subscription?
- To cancel your subscription or pricing plan, follow the cancellation process outlined in your account settings or contact customer support for assistance.
- Can I Change My Pricing Plan?
- Depending on your needs, you may have the flexibility to upgrade, downgrade, or switch pricing plans. Check your account settings for available options.
- What Should I Do If I Suspect Unauthorized Charges?
- If you suspect unauthorized charges on your account, contact Promoted.ai's support team immediately to investigate and resolve the issue.
These common billing and payment FAQs aim to provide answers to some of the most frequently encountered questions regarding billing and payments on Promoted.ai. For specific account-related inquiries or to address unique situations, consider reaching out to Promoted.ai's customer support team for personalized assistance.
Was this article helpful?