Modifying or Canceling an Order
Last updated September 26, 2023
We understand that sometimes you might need to make changes to your order or even cancel it. At Sociolla, we strive to provide flexibility while ensuring a smooth shopping experience. This guide will walk you through the process of modifying or canceling your order.
Steps to Modify or Cancel Your Order:
- Log In to Your Account
- Visit www.sociolla.com and log in to your account using your registered email and password.
- Access Order History
- Navigate to the 'My Orders' or 'Order History' section, typically found in your account dashboard or profile.
- Locate the Order
- Browse through your recent orders and locate the one you wish to modify or cancel.
- Modifying Your Order
- If your order hasn't been processed or shipped, there might be a window to make changes.
- Click on the 'Modify' or 'Edit Order' button (if available).
- Make the necessary changes, such as updating the product quantity, changing the variant, or altering the shipping address.
- Confirm the modifications and review any changes in the order value.
- Canceling Your Order
- If you decide to cancel the order entirely, click on the 'Cancel Order' button.
- You might be prompted to provide a reason for cancellation. This feedback helps us improve our services.
- Confirm the cancellation. If the order was prepaid, the refund process would be initiated.
- Check Order Status
- After making changes or canceling, always check the order status to ensure it reflects your recent actions. It should display 'Modified' or 'Canceled' accordingly.
- Contact Customer Support
- If you encounter any challenges or the system doesn't allow modifications/cancellations, reach out to Sociolla's customer support immediately. Provide them with the order number and details of the changes you wish to make.
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